Shipping policy

SHIPPING POLICY

Effective date: 24 February 2026
Brand: The NÚ Movement LTD (“we”, “us”, “our”)
Business location: Edinburgh, Scotland, United Kingdom
Contact email: support@thenumovement.com
Website: thenumovement.com

1) Overview

We ship handmade, limited-stock pieces with care. This policy outlines processing times, delivery estimates, tracking, customs, and support if a delivery issue occurs.

2) Processing Time

Orders are typically dispatched within 1–3 business days (Monday–Friday, excluding public holidays in Scotland/UK).
As each piece is handled with care, occasional orders may require additional time for finishing checks and secure packaging. If anything requires extra time, we’ll email you.

3) Shipping Destinations

We currently ship to the UK and EU.
If your country isn’t available at checkout, contact us and we’ll advise.

4) Delivery Estimates

Delivery times are estimates (not guarantees) and begin from the date your order is dispatched. Typical estimates:

  • UK: 1–3 business days

  • EU: 3–7 business days

Delays can occur during peak periods, carrier disruptions, customs processing, or events outside our control.

5) Shipping Rates

Shipping costs are calculated at checkout based on your location and selected service. Any free-shipping offers, if available, will be shown at checkout.

6) Tracking

We use tracked services where available. If tracking is included, you’ll receive a dispatch email with a tracking link. Please allow up to 24 hours after dispatch for tracking to update.

7) Customs, Duties & Taxes

For deliveries outside the UK, your order may be subject to import duties, taxes, or customs fees charged by local authorities. These charges are the customer’s responsibility unless explicitly stated at checkout. Customs processing may also affect delivery times.

8) Address Accuracy

Please ensure your delivery address is complete and accurate. If a parcel is returned due to an incorrect or incomplete address, we can resend it once it returns to us; additional shipping charges may apply.

9) Delivery Issues

If something doesn’t look right, contact us at support@thenumovement.com and we’ll assist.

  • Delays: Please check tracking first. If there is no movement for 5 business days (UK) or 10 business days (EU), contact us and we’ll help investigate.

  • Marked delivered but not received: Please check with household members/neighbours and your local delivery office. Contact us as soon as reasonably possible after the delivery scan so we can support an investigation.

  • Lost parcels: If the carrier confirms the parcel is lost, we’ll offer a replacement (subject to stock) or a refund.

10) Damaged Parcels

If your order arrives damaged, contact us as soon as reasonably possible after delivery and include:

  • Order number

  • Clear photos/video of the item

  • Photos of the packaging (outer and inner)

We’ll offer an appropriate remedy (repair, replacement if available, or refund).

11) Packaging

All items are packaged securely for transit. If your order is a gift and you’d like a note included, please add a note at checkout (where available).