Refund policy

RETURNS & REFUNDS
Returns (14 Days)

You may request a return within 14 days of delivery. Items must be returned unworn, unused, and in original condition, with all original packaging and components.

For jewellery hygiene and product integrity, returns must be in a condition suitable for resale. Where legally permitted, we may decline a refund or apply a deduction if handling has reduced the item’s value.

How to Request a Return

Email support@thenumovement.com with:

  • Order number

  • Item(s) you’d like to return

  • Reason for return

  • Photos (required for damaged/faulty items)

If approved, you’ll receive return instructions and access to print a return label.

Return Address

Suite 1 Alexander House
Eskmills Business Park
Musselburgh EH21 7PB
Scotland

Return Shipping & Fee

Return shipping is paid by the customer for all returns, including sale items.
A £9.50 GBP return fee applies to every return and will be deducted from the refund amount.

Damages / Faults / Incorrect Items

Please inspect your order on arrival and contact us as soon as reasonably possible if an item arrives damaged, faulty, or incorrect. Include clear photos/video and your order number so we can offer the appropriate remedy under applicable consumer protection law.

Refunds

Once your return is received and inspected, we’ll confirm approval status. If approved, refunds are issued to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider. The £9.50 GBP return fee will be deducted from the refund total.

Exchanges

To receive a different item, we recommend placing a new order once your return is accepted.

Non-Returnable Items

  • Gift cards

  • Custom or personalised items (special orders)

EU 14-Day Cooling-Off Right

For orders delivered within the EU, you may cancel or return your order within 14 days of delivery for any reason, provided the item meets the return conditions above.